Overview

Mechtasia sells digital engineering projects and learning paths. Purchases are delivered online with instant access after payment.

This page is a Supplier summary for buyers of Mechtasia products. Payment Transactions are processed by Paddle as Merchant of Record. Refunds and withdrawals are handled under Paddle’s Refund Policy (https://www.paddle.com/legal/refund-policy) and Paddle Buyer Terms (https://www.paddle.com/legal/buyer-terms).

If local consumer protection laws give you additional or non-waivable rights, the highest level of rights always applies. Nothing on this page limits those mandatory rights.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries and handles returns for payment and refund matters.

Mechtasia is operated by ARCTRAIT (SMC-PRIVATE) LIMITED and is the Supplier of the Product (project and learning-path access) after purchase.

Refund window

You may request a refund or exercise applicable withdrawal rights within fourteen (14) days of the Transaction date, in accordance with Paddle’s Refund Policy.

Where local law grants a longer or stronger withdrawal or refund right, that right applies.

How to request a refund

To withdraw, cancel, and/or request a refund for a Paddle Transaction, contact Paddle using one of the following:

• Use the “View receipt” or similar link in your Transaction confirmation email from Paddle.

• Visit https://paddle.net and select the “Request refund” option (or the support path shown on your receipt).

If you have a persistent technical issue or material product defect that prevents access as described, contact Mechtasia first at support@mechtasia.com or info@mechtasia.com so we can try to resolve it. If the issue cannot be resolved, contact Paddle’s support team with details of the issue and any response from us.

If eligible, refunds are processed by Paddle to your original payment method where possible. Processing times depend on your bank or card issuer.

Chargebacks

If you have a billing concern, contact Paddle at https://paddle.net before initiating a chargeback with your bank or card issuer. This often results in faster resolution.